Terms of Use

1. Agreement to these terms

HeyEveryone is operated by HeyEveryone Inc., a Delaware corporation with a registered address in Dover, Delaware, United States. In these terms, "we", "us" and "HeyEveryone" mean HeyEveryone Inc., and "you" means the person using the service.

By creating an account, ticking the acceptance checkbox at registration, or using any part of the service, you agree to these terms and to the Privacy Policy, which forms part of them. If you do not agree, do not use the service.

If you are using HeyEveryone on behalf of a company, you confirm that you have the authority to accept these terms for that company, and "you" includes it.

2. What HeyEveryone does

HeyEveryone helps founders run investor outreach. The service has three parts:

• Matching. You fill in a Company Profile describing your startup. We compare it against our investor database and return a ranked list of investors who plausibly fund your stage, sector and geography.
• Drafting. On your instruction, we use large language models to write a personalized cold email to a matched investor, using your Company Profile and publicly available information about that investor.
• Sending. You connect your own Gmail or Microsoft mailbox and send from it. We do not send on your behalf from our own domain, and nothing sends without your approval.

You review and can edit every email before it is sent. We do not guarantee that any investor will read, reply to, or act on anything you send, and we do not guarantee that you will raise money. Investor responses depend on your startup, not on us.

3. Eligibility

You must be at least 18 years old to use HeyEveryone. By using the service you represent that you are 18 or older. We do not verify your age, so this is a representation you make to us rather than something we check.

You must also be legally able to enter into this agreement, and you must not be barred from using the service under the laws of your jurisdiction.

4. Your account

You need an account to use the service. You are responsible for keeping your login credentials secure and for everything that happens under your account. Tell us promptly if you believe someone else has gained access.

You agree to give us accurate information at registration and to keep it current. You may not share an account, sell it, or transfer it without our written consent.

You may connect one sending mailbox at a time. Connecting a second mailbox replaces the first, and the previous connection and its stored access tokens are deleted.

5. Credits and what a credit buys

Credits pay for AI writing, and nothing else. One credit buys one AI-written email. That covers three things:

• a new email drafted for a matched investor,
• a rewrite of an email you already have, if you want a different angle,
• a follow-up email in an existing conversation.

Editing an email yourself is free. Sending is free. Viewing your matched investors and their contact details is included in any paid plan and does not consume credits.

Your balance is a ledger of every grant, purchase, deduction and expiry, not a single number we overwrite. If a draft is generated, the credit is spent, whether or not you go on to send the email.

Automatic credit returns

In some failure cases we return the credit to your balance automatically. These are: a hard bounce reported for an email you sent; a generation batch that fails before it starts; a rewrite that fails; and a generation batch that fails partway through. Follow-up generation is the one exception: if a follow-up job fails to start, the credit is not returned automatically. Contact us and we will correct it by hand.

6. Plans, renewal and cancellation

Paid plans are monthly subscriptions. Each plan includes a monthly credit allocation and access to your full match list with investor contact details. You can also buy one-off credit packs.

Payments are handled by a third-party payment processor. We never see or store your card details. Your subscription renews automatically each month at the then-current price until you cancel.

Credits do not roll over

This is the clause most likely to surprise you, so it is stated plainly: at each monthly renewal your entire credit balance is reset to zero and your new monthly allocation is granted. Unused credits do not carry over into the next month. This applies to credits included with your plan AND to credits you bought separately in a top-up pack. If you buy a pack, use it within the current billing month.

Cancellation

You can cancel at any time from the billing portal in Settings. There is no cancellation fee and no lock-in. When you cancel, your access continues until the end of the billing period you have already paid for, and then stops. We do not pro-rate or refund the remainder of a period on cancellation, except as described in the Refunds section below.

We may change prices. If we do, the new price applies from your next renewal, and we will tell you before it takes effect.

7. Refunds

We offer one refund, and we describe it honestly rather than as a general money-back guarantee.

If you have subscribed and have not spent any credits, write to us within 14 days of the charge and we will refund it in full. There is no self-service refund button: send the request to hey@heyeveryone.io and we will process it by hand.

Once credits have been spent on generated emails, those credits are not refundable, because the work has been done. Credit packs are not refundable once any credit from the balance has been spent.

Nothing here limits any refund right you have under the mandatory consumer law of your own country.

8. Acceptable use and anti-spam

You are the sender. Emails go out from your own mailbox, under your own name and domain, and the recipient sees you. That means the legal obligations of a sender are yours, not ours. In particular you are responsible for complying with the CAN-SPAM Act and any equivalent law that applies to you, including honouring opt-out requests and not using false or misleading headers or subject lines.

You agree not to use HeyEveryone to:

• send anything unlawful, deceptive, harassing, defamatory or fraudulent,
• impersonate another person or organisation,
• send bulk unsolicited email to recipients outside the investor context the service is built for,
• extract, copy, resell or redistribute our investor database, in whole or in part,
• scrape, crawl or use automated means to access the service outside the interfaces we provide,
• attempt to circumvent rate limits, credit accounting, access controls or authentication,
• reverse engineer the service or use it to build a competing investor database.

Sending is rate-limited. That limit exists to protect your own domain reputation and deliverability, and you agree not to work around it.

You are responsible for what your emails say. You approve every email before it sends, so review the content, including anything the model wrote about you or about the recipient.

9. Investor data may be wrong or out of date

Our investor database is compiled from publicly available sources, including venture firm websites where investors publish their own investment focus. We update it continuously, but we do not warrant that any record is accurate, complete or current. People change firms, funds stop investing, theses shift, and email addresses go dead.

So: an investor may not actually invest in what the record says they invest in, and an email address may no longer work. When an email hard bounces we return the credit for it automatically, which is the practical remedy for a stale record. Beyond that, matching output is a research aid and not advice about who will fund you.

AI-written emails can also contain mistakes, including confident statements that are wrong. Read every draft before you approve it.

10. Intellectual property and licence

Your content

Your Company Profile, your uploaded files, and the text of your emails remain yours. You grant us a limited, non-exclusive licence to host, process and transmit that content strictly in order to run the service for you: to match you with investors, to draft and send your emails, and to provide support. That licence includes sending the relevant parts of your content to the third-party providers listed in the Privacy Policy, including the model providers who generate your drafts. It ends when the content is deleted, and it does not let us use your content to market ourselves or to train our own models.

Our content

The service itself, including the software, the investor database, the matching logic, the prompts, the design and the HeyEveryone name and logo, belongs to us and is protected by intellectual property law. These terms give you a limited right to use the service, and no ownership in it.

Emails generated for you are yours to use. We make no claim over them, and we do not warrant that generated text is original or that using it will not conflict with someone else's rights.

11. Third-party services

Running the service depends on third parties: infrastructure and database hosting, model providers, payment processing, email delivery, and the mail provider whose mailbox you connect. The Privacy Policy names each one and says what it receives.

When you connect your Gmail or Microsoft mailbox, your use of that mailbox stays governed by your agreement with Google or Microsoft. You can revoke our access at any time, from Settings here or from your provider's own security settings. If you revoke it, sending stops working.

We are not responsible for third-party outages, changes, or decisions, including a provider suspending your mailbox or changing what its API allows.

12. Disclaimer of warranties

The service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory. To the fullest extent the law allows, we disclaim the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We do not warrant that the service will be uninterrupted, secure or error-free, that investor data will be accurate, that generated emails will be effective or free of mistakes, that any email will be delivered, or that you will get replies, meetings or funding.

Nothing on HeyEveryone is legal, tax, financial or investment advice.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

13. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost funding, lost business opportunities, loss of goodwill, reputational harm, or loss or corruption of data, even if we were told such damages were possible.

Our total liability to you for all claims arising out of or relating to the service is limited to the greater of the amount you paid us in the 12 months before the event giving rise to the claim, or 100 US dollars.

These limits apply regardless of the legal theory, and they do not apply to liability that cannot be limited by law, including our own fraud, fraudulent misrepresentation, or gross negligence where the applicable law does not permit exclusion.

You agree to indemnify us against claims, losses and reasonable legal costs arising from emails you sent, from content you provided, or from your breach of these terms or of applicable law.

14. Termination

You can stop using the service at any time. To close your account, write to hey@heyeveryone.io; there is currently no self-service delete button, and we handle closure requests by hand. The Privacy Policy explains what happens to your data.

We may suspend or terminate your access if you materially breach these terms, if we are required to by law, or if your use puts the service, other users or third parties at risk. Where it is practical and lawful to do so, we will tell you first and give you a chance to fix the problem.

If we terminate your account without cause while you are on a paid plan, we will refund the unused remainder of the current billing period. On termination, your right to use the service ends immediately. The sections on intellectual property, disclaimers, liability and governing law survive.

15. Governing law and disputes

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. The state and federal courts located in Delaware have exclusive jurisdiction over any dispute arising out of or relating to these terms or the service, and you consent to that jurisdiction and venue.

Before filing anything, please contact us at hey@heyeveryone.io. Most problems are faster to fix directly, and we would rather fix them.

If you are a consumer resident in a jurisdiction whose law gives you the right to bring proceedings locally, nothing here removes that right.

16. Changes to these terms

We may update these terms. When we do, we change the version and the last-updated date at the top of this page. If a change materially reduces your rights or increases your obligations, we will give you notice by email or in the product before it takes effect.

Continuing to use the service after a change takes effect means you accept the updated terms. If you do not accept them, stop using the service and cancel your subscription.

17. Contact

Questions about these terms: hey@heyeveryone.io.

HeyEveryone Inc., Dover, Delaware, United States.

See also our Privacy Policy.